Service Agreement

Draft last updated July 3, 2026

This Service Agreement ("Agreement") is between gotchu ("we," "us") and the business that signs up ("you," "Client"). By clicking to accept during onboarding, you agree to these terms.

1. What the service is

gotchu provides an AI phone receptionist that answers calls you would otherwise miss, speaks with your callers, can take messages, and — where you enable it — books appointments and sends text messages on your behalf. It runs on third-party AI, telephony, and calendar providers.

2. The service is provided "as is"

• The service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• AI is not perfect. The AI may mishear, misunderstand, give an incorrect answer, quote a wrong price, or fail to capture details correctly. You are responsible for verifying every booking, quote, and message before relying on it.
• We do not guarantee that the service will be uninterrupted, error-free, or that every call will be answered or captured.

3. Not an emergency service

gotchu is not an emergency service and must not be relied on for emergencies. If a caller reports a life-safety situation (gas leak, fire, flood, medical emergency, carbon-monoxide alarm), they should hang up and call 911 or the appropriate utility or emergency line. You are responsible for how emergency-type calls are handled and routed for your business. We are not liable for any outcome arising from an emergency call handled by the AI.

4. Your responsibilities

• Give accurate business information (services, pricing, hours, service area, exclusions, emergency routing) and keep it current.
• Set up and maintain your own call forwarding, and verify with a test call before going live.
• Confirm bookings, appointments, quotes, and messages the AI produces before acting on them.
• Comply with all laws that apply to your business, including how you contact and text your own customers.

5. Call recording & compliance

The AI discloses at the start of each call that the caller is speaking with an AI assistant and that the call may be recorded. Recording and messaging laws vary by state; you are responsible for compliance obligations specific to your business and jurisdiction. Text messaging requires carrier registration (10DLC) and only transactional, opt-out-respecting messages are sent.

6. Fees, billing & cancellation

• Plans are billed monthly in advance at the price shown when you sign up. Each plan includes a set number of talk minutes; usage beyond that is billed as overage at the per-minute rate shown on your plan.
• A one-time setup fee may apply. Optional add-ons (such as text messaging) are billed separately.
• Plans are month-to-month with no long-term contract. You may cancel anytime from your dashboard; cancellation stops the next renewal. Fees already paid for the current period are non-refundable except as required by law or our stated money-back guarantee.
• If a payment fails, we may suspend the service until payment is resolved.

7. Limitation of liability

• To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost business, missed jobs, or lost revenue, arising from your use of or inability to use the service.
• Our total liability for any claim is capped at the amount you paid us for the service in the three (3) months before the event giving rise to the claim.

8. Indemnity

You agree to indemnify and hold us harmless from claims, damages, and costs (including reasonable legal fees) arising from your use of the service, your business, the way you handle your customers, or your breach of this Agreement.

9. Data

How we handle call recordings, transcripts, and caller information is described in our Privacy Policy, which is part of this Agreement. On cancellation, we delete your business's call recordings and transcripts on request.

10. Dispute resolution & arbitration

Any dispute arising out of this Agreement will be resolved by binding individual arbitration, not in court, and not as a class action. You and we each waive the right to a jury trial and to participate in a class or representative action. [Attorney to finalize: governing state, arbitration body/rules, venue, and any small-claims carve-out.]

11. Changes to these terms

We may update this Agreement; material changes will be posted here with a new date and, where appropriate, notice to you. Continued use after an update means you accept the revised terms.

Questions

Email [email protected].